Air France-KLM

The company operates a multi‑brand airline and logistics platform built around hub‑and‑spoke and point‑to‑point networks. It creates value by connecting destinations worldwide for passengers and freight, using shared fleets, hubs and joint ventures to optimise capacity and load factors. A coalition loyalty programme underpins customer retention and partner engagement across its brands and external partners.

Revenue is generated from passenger ticket sales across full‑service and low‑cost brands, cargo capacity sales using bellyhold and dedicated freighter aircraft, and loyalty monetisation via the sale of miles and access to a member base. Additional value is created through codeshares and joint ventures with other airlines, which extend network coverage and enable revenue‑sharing, and through non‑ticket activities including maintenance and engineering services and in‑flight and airport ancillaries.

Air France‑KLM is a large European airline group that operates passenger, cargo and loyalty businesses through multiple brands across France, the Netherlands and other markets. Its main activities are scheduled passenger air transport, air freight services and a shared frequent‑flyer programme that spans its airline brands and partners.

The group generates revenue primarily from passenger fares, cargo capacity sales and loyalty/partner arrangements, supplemented by ancillary fees and maintenance and engineering contracts. Its direct customers are individual leisure and business travellers, corporate travel buyers, freight forwarders, shippers, and commercial partners that participate in its loyalty and retail ecosystems or joint ventures.