Coveo

The company operates a B2B SaaS model built around an AI relevance platform delivered via the cloud. It creates value by unifying enterprise content and product catalogues, then applying machine learning and semantic search to improve findability, conversion and support outcomes across commerce sites, self-service portals and internal knowledge tools. Packaged solutions for commerce, service and specific ecosystems (for example Sitecore) reduce integration effort and allow customers to deploy search and recommendations without building their own relevance layer. Value is realised through higher online revenue, reduced support workload and more efficient employees. Revenue is generated from recurring subscription contracts, typically annual or multi-year, for access to the platform and packaged modules, with additional income from usage-based tiers, add-on AI capabilities and enterprise support and compliance options.

Coveo is a Canadian software-as-a-service company providing AI-powered enterprise search, product discovery, recommendations and personalisation across digital channels. Its core platform, branded as an AI relevance cloud, unifies indexing and machine learning models to return contextually relevant results and content across commerce, service, website and workplace use cases.

The company generates revenue by selling subscriptions to its cloud platform and packaged solutions such as its commerce, service and Sitecore integrations, primarily to medium and large enterprises. Customers are organisations that need to improve search, self-service, merchandising and internal knowledge access, and they pay on a recurring basis scaled by query and recommendation volume and indexed items, with additional fees for advanced generative AI features and premium cloud options.