OSF Digital

The company operates a services‑led, product‑supported model centred on the Salesforce ecosystem. Its core value creation comes from designing, implementing and maintaining multi‑cloud Salesforce solutions for commerce, CRM and marketing, leveraging specialist expertise and industry templates. It augments this with proprietary accelerators and cartridges built on Salesforce Commerce Cloud and related products that shorten time‑to‑market for verticals such as retail and grocery and add capabilities like subscriptions, content‑commerce integration and abandoned cart recovery.

Revenue is primarily generated through consulting, implementation and integration projects, plus ongoing managed services and support contracts. Proprietary software components and the AI delivery platform are sold as licensed products or subscriptions, often procured via Salesforce and other marketplaces but contracted through its own sales and professional services channels. M&A has been used to deepen regional coverage and expand specific cloud capabilities, reinforcing its position as a Salesforce multi‑cloud specialist.

OSF Global Services Inc. (OSF Digital) is a Canada‑headquartered Salesforce-focused consulting and implementation firm that builds and integrates cloud commerce and CRM solutions for enterprise and mid‑market clients. It provides multi‑cloud delivery, especially around Salesforce Commerce Cloud, Sales, Service and Marketing Clouds, and has expanded through multiple acquisitions in North America, Europe and Latin America.

The company generates revenue from professional services for Salesforce implementations, systems integration and managed services, alongside licences and subscriptions for its own Salesforce‑compatible products such as commerce cartridges, multi‑cloud integration packages and an AI assistant for Salesforce project work. Its customers are retailers, grocery chains, B2B companies and other enterprises that run Salesforce for commerce, CRM and marketing automation and need domain‑specific accelerators and ongoing support.